Innovative and results-driven CX Strategist & Service Designer with over 15 years of international experience leading CX digital innovation, UX research, and service design across industries, including insurance, automotive, financial services, and digital commerce. With an M.Sc. in Strategic Product Design from TU Delft, I excel in developing customer-first stroytelling and developing data-driven customer journey maps and service blueprints to drive CX innovation and business impact.
I am adept at leading with empathy and aligning cross-functional teams to translate complex ecosystems into simple impact-driven strategic solutions that address customer needs and meet business goals. Driving digital transformation towards a shared goal and vision.
Email
LinkedIn
Innovative and results-driven CX Strategist & Service Designer with over 15 years of international experience leading CX digital innovation, UX research, and service design across industries, including insurance, automotive, financial services, and digital commerce. With an M.Sc. in Strategic Product Design from TU Delft, I excel in developing customer-first stroytelling and developing data-driven customer journey maps and service blueprints to drive CX innovation and business impact.
I am adept at leading with empathy and aligning cross-functional teams to translate complex ecosystems into simple impact-driven strategic solutions that address customer needs and meet business goals. Driving digital transformation towards a shared goal and vision.
Email
LinkedIn
